As part of its Customer Charter, CIDB undertakes to carry out the following objectives:
A. LOCAL CONTRACTORS REGISTRATION
- New applications, renewal and upgrading/additional categories & contractor specialization will be completed within 10 working days from the date of application.
- Application for change in details of registration will be completed within 3 working days.
- Certificate of Registration will be generated online on the same day of online registration.
B. CONSTRUCTION PERSONNEL REGISTRATION
- Construction Personnel Identification Cards (Green Cards) to be completed within 10 working days from the date of issuance of receipt.
C. LEVY COLLECTION
- Levy will be imposed immediately after an online declaration is made.